FAQ

What if my order has been marked as delivered, but I haven't received it?

Sometimes the following situations can occur with packages marked as delivered: The postal carrier left the package somewhere discreet to prevent it from being stolen. A neighbour may have accepted the package on your behalf The postal carrier marked the package as delivered a few days in advance If you still can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address. If the package hasn’t shown up after 3 business days, contact us at birdieassassin35@gmail.com. Please note, we are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with your order shipped to a forwarding address, including lost shipments or questions regarding tracking. If you happen to receive your original order after you’ve received a replacement package, we kindly ask that you return the former. You can contact us and we will send you a return label so you can ship the original package back to us free of charge.
What sets Birdie Assassin apart from other golf apparel brands?

Birdie Assassin prides itself on the perfect blend of style, performance, and comfort. Our innovative designs, high-quality materials, and attention to detail ensure that every piece of clothing enhances your game on the course.
Are Birdie Assassins products suitable for all weather conditions?

Yes, our range of golf wear is designed to cater to various weather conditions. Whether you're playing under the scorching sun or facing brisk winds, our apparel offers comfort, breathability, and protection.
When will my order ship?

Please refer to our Shipping & Returns page at the bottom of our website.
Does Birdie Assassin offer customisation options for team uniforms or corporate events?

Yes, we provide customisation services for team uniforms, corporate events, or special occasions. Contact our customer service team to discuss your requirements, and we'll work with you to create personalised apparel that reflects your style and branding.
Are Birdie Assassins products suitable for casual wear off the course?

Yes, many of our pieces are designed to seamlessly transition from the golf course to everyday life. With their versatile designs and superior comfort, you can confidently wear them beyond the fairways.
My question is not found in the FAQ's

Reach out to birdieassassin35@gmail.comwith your question.
How do I determine the right size and fit for me?

We understand the importance of the perfect fit. To help you select the right size, we provide detailed size charts for each product on our website. Additionally, our customer service team is available to assist you with any sizing queries.
How long will it take me to get my package?

Please refer to our Shipping & Returns page at the bottom of our website.
How can I stay updated on new product releases and promotions from Birdie Assassin?

Sign up to our newsletter to stay informed about the latest product releases, promotions, and exclusive offers. Follow us on Instagram, Facebook, Tik Tok and Pinterest.
What is Birdie Assassins return and exchange policy?

We want you to be completely satisfied with your Birdie Assassin purchase. If for any reason you're not happy with your order, please refer to our Shipping & Returns page at the bottom of our website.
How do I care for my Birdie Assassin garments to maintain their quality?

Machine washing with like colours on a gentle cycle, avoiding harsh detergents and bleach is advised. Air drying or tumble drying on low heat is preferable to maintain the fabric's integrity.
Do you charge a restocking fee?

We don't charge a restocking fee for items returned in their original condition- unworn, with tags on. If your items are not in original condition, you are subject to an $8 restocking fee and/or we reserve the right to refuse your order and will have your items shipped back to you.
How long will it take to get my refund?

If you meet the criteria for a refund it may take up to 45 days to process . If you haven't received a refund by this time please contact us at birdieassassin35@gmail.com
What is your return policy?

We want you to be completely satisfied with your Birdie Assassin order. To learn more about our return policy, please refer to the Shipping & Returns page at the bottom of our website.
Where is my package?

Once your order is dispatched, you will receive a shipping confirmation email with tracking information to monitor the delivery of your stylish golf apparel.
It's been over 45 days but I want to return my items.

Exceptions may be extended for extenuating circumstances and will be considered on a case-by case basis. If we accept a return purchased over 45 days ago, they are not eligible for a refund but will be returned for a store credit.
How do your polos fit?

Please see our sizing page for your guidance with fitting.
I'm ______ size, what size should I get?

Please see our sizing page for your guidance with fitting.
I want to carry your product in my shop. Who do I contact?

At Birdie Assassin we are open to exploring mutually beneficial partnerships to make our golf apparel more accessible. Reach out to birdieassassin35@gmail.com to discuss further.
Do you offer a discount if I order a certain quantity?

Please contact our team at birdieassassin35@gmail.com to discuss your needs.
Customer care

At Birdie Assassin, we value our customers above all else. Our commitment to exceptional service extends beyond just providing high-quality golf apparel; it encompasses every interaction you have with us. We strive to ensure that your experience with us is nothing short of outstanding. Quality Assurance: Guaranteed top quality or your money back. Easy Returns & Exchanges: Hassle-free returns & exchanges process for your convenience. Fast Shipping: Prompt delivery with reliable partners. Continuous Improvement: Your feedback helps to shape our service.
The item I want is sold out, can I still get it?

It depends on the product. Unlike our core product assortment, our seasonal products are not recreated once they are sold out. you can contact us at birdieassassin35@gmail.com for further enquiries